Data Handling

Where your data lives, who can reach it, and what happens when you delete it.

Where it is stored

Project records are held in a managed PostgreSQL database; media and masters are held in object storage; short-lived job state is held in Redis. All three sit within the same deployment region.

Who can reach it

• The people you have named on the project, at the permission level you gave them.
• Art City staff with a platform role that grants core access, where the project's access mode allows it.
• A small number of operators, for support and incident response, whose access is logged.

Third-party processors

Generation jobs may be sent to a model provider. Only the material needed for the job is sent, the provider is recorded against the job, and providers are not permitted to retain content for their own training.

Backups

Databases are backed up daily and retained for 30 days. A deletion you make is applied to active storage immediately and reaches backups as they age out.

Export

You can export a project’s masters, manifests and reports from the Delivery module at any time, and for 30 days after an account is closed.